UEGCL Celebrates ISO Certification, Commits on Quality Services

Electricity generation company, UEGCL on Friday celebrated its latest milestone, the certification in quality management system by ISO 9001:20015.
The global quality management standard is applicable to all organizations irrespective of their sizes, sector or location which seeks to prompt organizations to provide services that meet applicable regulatory requirements.
Uganda Electricity Generation Company Limited (UEGCL) officially marked the certification at a formal dinner held at Kampala Serena Hotel, where the Minister of Energy and Mineral Development, Eng. Irene Muloni was chief guest.
In his remarks, the UEGCL Chief Executive Officer, Eng. Dr. Harrison Mutikanga referred to the ISO certification as a statement by the company that speaks to the commitment to improve efficiency and to meet the expectations of its customers.
“Our brand will now be looked at in a different way. All the products and customer services are going to be provided like you well find them in the U.S, UK where companies are certified,” Eng. Mutikanga said.
“I know we have been having challenges with our contractors but now that we are ceritified, we shall be verifying everything they are doing to make sure they comply with employer requirements.”
The process of certification began in May 2016 and involved a review streamlining documentation of UEGCL’s processes, operational systems and work methods.
An internal audit of the company’s systems was carried out in February this year followed by an external audit by ACM Accreditation, a UK firm which led to the awarding of the ISO certificate in June this year.
Mutikanga noted that with this achievement, UEGCL now strives to sustain the three year certificate which is renewable upon regular audits.
Beyond ISO certification, he said the company targets to also attain certification in aspects of asset management (ISO 5001:2014), occupational safety and environment management.
Energy Minister, Muloni congratulated UEGL upon the certification but stressed that it should bolster quality output in Uganda’s electricity generation. She said that with only 20% of the population connected on the electricity grid, the need for more generation capacity was pertinent.
“Everything depends on energy. If we have to develop the industries, value addition so as to create jobs for our youth, it all revolves around energy,” the Minister said in her remarks.
The Minister had just returned from Kinshasa where she signed a memorandum of undertsnding with the DRC government for the supply of electricity to Eastern Congo in the towns of Bunya, Beni and Butembo. The power will be transmitted through a 220kv high voltage line from Nkenga substation in Kasese.
“Standards and quality management translates into satisfied customers and affordable services. I congratulate UEGCL. Now, the challenge remains with you [UEGCL] to walk the talk. Today, we are declaring you ISO certified but we are going to monitor and follow you up to ensure you walk the talk,” the Minister added.
On her part, Eng. Proscovia Njuki who heads UEGCL’s Board of Directors said that the ISO certification was a realization of the company’s quest to adopt quality management systems for cost effective service delivery. She noted that UEGCL has embarked on building human resource capacity especially for those involved in operation and maintenance of the new hydro power infrastructure.
During Friday’s event also launched ‘GENEWS’, a biannual newsletter that looks to provide in depth information on electricity generation.
UEGCL which was incorporated in March 2001 and began its operations in the same year is a government agency mandated to establish, acquire, maintain and operate electricity generation facilities.
Currently, UEGCL is implementing the Karuma (600MW) and Isimba (183MW) hydro power projects along with other small projects in Muzizi (44MW) and Nyangak (5.5MW).


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